Sending mobile phones to Thailand
Yes, you can send a mobile phone to Thailand with Impact Express. As a dangerous goods certified courier we are able to ship phones, laptops and tablets that contain lithium batteries, with a fully tracked service that typically reaches Thailand in 4 to 5 working days. Release of the goods is customs dependent, and an IMEI number plus customs paperwork are required.
What this service is for
This service is for anyone who needs to send a new or gifted mobile phone, laptop or tablet from the UK to Thailand and wants it handled correctly under dangerous goods rules. Many couriers will not carry devices with lithium batteries. Impact Express is one of the few that can, so you avoid rejected parcels and unnecessary customs hold ups.
How it works
We offer a bookable online service for sending your goods to Thailand. Once you book, we email you everything you need, including your labels. You package the phone, confirm the weight and dimensions, and attach the printed labels to the outer packaging on the most visible surface.
We then arrange a DHL certified courier collection, or you can drop the parcel at one of 1,200 DHL Service Points nationwide. Your shipment is fully trackable through our online portal from collection to delivery.
What you can send
- Mobile phones, new or gifted
- Laptops and tablets
- Devices containing lithium batteries, when packaged to our guidance
Customs requirements for Thailand
Thailand applies import controls on electronics. The following requirements apply:
- The battery must remain inside the phone it is intended to power
- The phone must be packaged as small and as safely as possible
- Customs duty and taxes are payable by the consignee on arrival
- A mobile IMEI number is required for the shipment
- Items valued under 500 US dollars are cleared by the consignee’s broker, which is a chargeable service
- Items valued above 500 US dollars can incur a delay and must be cleared by the consignee’s customs broker
- Non-document shipments sent outside the EU must include a customs invoice (Commercial or Pro Forma), which you complete on our booking screen
For step by step help with protecting your device in transit, see our mobile phone packaging guide.
How long does delivery to Thailand take
Shipments to Thailand typically take 4 to 5 working days, and occasionally longer. Transit time depends on customs clearance, and duties or taxes may be payable when the consignee collects the shipment.
Tracking your shipment
Every shipment is fully trackable through our online portal. Enter your airway bill number at any time to see where your parcel is on its journey.
Related services and other destinations
Learn more about our wider mobile phone services and our dangerous goods service for lithium battery shipments. You can also send mobile phones to India, China and the Philippines.
Frequently asked questions
What can I send to Thailand with this service?
You can send mobile phones, laptops and tablets, including devices that contain lithium batteries, as long as they are packaged to our guidance. The battery must stay inside the phone it is intended to power.
Is the phone fully tracked all the way to Thailand?
Yes. Every shipment is fully tracked from collection to delivery. You simply enter your airway bill number in our online portal to see the current status and location of your parcel.
Who is responsible for paying customs charges in Thailand?
Customs duty and taxes are payable by the consignee, the person receiving the parcel, on arrival in Thailand. Items under 500 US dollars are cleared by the consignee’s broker, while items above 500 US dollars are cleared by the consignee’s customs broker and can take longer.
How do I pay for sending a phone to Thailand?
You can get an instant price online and pay in full by credit or debit card via Sage Pay when you book. To talk through your shipment first, call our mobile phone team on 01753 683700.
Should I keep the original box for my phone?
It helps. The original manufacturer box protects the device in transit and is also where you can find the IMEI number that is required for the shipment. If you do not have it, our packaging guide explains how to protect the phone with bubble wrap and void fill instead.
Ready to send? Get an instant quote or call our team on 01753 683700.