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Our Services: eCommerce orders

Our suite of delivery services is designed to provide affordable access to multiple carriers, through an intelligent and free software interface — whether your customer base is based in the UK or abroad.

Service Overview

Take control of order management by putting us in the driver’s seat

From receiving an order to delivering the product to the customer’s door — our e-commerce order processing and shipment services streamline management of your operations.


Online Booking
& Label Creation

We provide free shipping software which integrates with your order management service or e-commerce platform. Our system produces the labels needed for the designated courier or mail service, and automates the booking process. Customised processing rules can also be set for orders from specific channels.

Local Depot
Drop off

Once your orders have been prepared and labelled for dispatch, they can be transferred to our network for shipment.

Simply bring your orders to one of our easily accessible local centres, and we’ll handle the rest.

Daily & Ad-hoc
collection service

Depending on the type of agreement you have with us, we can also arrange to collect your orders direct from your location or fulfilment facility at a time of your choosing. Our team will then transfer the orders to the chosen courier network.

High Volume
Retail Integration

Dispatching hundreds of items a day? Our enhanced integrated delivery services can take the strain for you. In addition to automating order processing from a variety of channels, we also provide comprehensive fulfilment services, including pick and pack, warehousing, and delivery management.

Why Choose Impact Express?

Our free management software, far-reaching carrier agreements, and expertise in domestic and international retail delivery makes us a safe, efficient, and cost-effective choice for both order processing and order fulfilment.

API Cloud Shipping

Gain access to flexible and powerful delivery management tools by utilising our API. Customising marketplace integrations, tracking services, and carrier bookings will be easier and more cost-effective to implement via your own e-commerce systems.

Despatch Cloud logo

Our service is also available to Despatch Cloud Customers with an active account.

Advanced Api Features

Smart Address

Never worry about failed deliveries again, due to an incomplete or inaccurate address. Our powerful database can verify and complete domestic and international addresses before label generation occurs.


Need to generate labels for multiple couriers? Our system allows you to create labels across a range of typical carrier formats and sizes, according to recognised templates.

Intelligent Invoice

Information for creating commercial invoices is pulled into our system at an early stage. When utilised in tandem with our smart address checker, orders are virtually guaranteed to be compliant with customs checks.

Request &
Response Logs

Smart error detection algorithms monitor data requested and entered into our systems. If erroneous information is captured, our system will flag it at an early stage – helping avoid shipment issues.

Modernised Data

Information provided through the API is held securely at ISO-certified server centres, and point-to-point encryption is utilised when moving data. All information handling processes are GDPR-compliant.


Operations, equipment, and services are all handled and managed domestically. Our UK-based support team is accessible at times that work for you, and data is not stored on international servers.


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