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Due to the continued difficulties with the COVID-19 situation and the difficulties with airline space, DHL have announced a surcharge on their Air Express services.

Please find a summary of their communication below explaining these issues and the relevant surcharges which will be charged forward directly for all shipments in place from the 1st of April 2020.

We hope you will understand these extra charges during these difficult times, if we can help any further with arranging and sending your shipments please do not hesitate to contact us.

Important update regarding DHL Express

In the face of the challenges posed by the current global COVID-19 situation, DHL Express is working to maintain a safe and reliable delivery service for you and your customers. They are currently mobilising business continuity plans, monitoring and responding to rapidly changing local conditions. They are also making safety their top priority.

In order to ensure operational continuity and to keep connecting the world with a high-quality service, they will temporarily and until further notice levy an Emergency Situation Surcharge to all Time Definite International (TDI – Air Express) shipments.

Why are they creating this surcharge?

DHL Express transports your shipments around the world using their fleet of cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you have come to expect, connecting all 220+ countries and territories worldwide.

You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries.

Their Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routing and the purchase of additional cargo aircraft lift, which is in high demand.

These factors, among others, increase their costs during this period to unsustainable levels.

This Emergency Situation Surcharge will allow them to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge:

Billing MethodChargeable WeightCharge Amount
Fixed Charge Per ShipmentUp to 2.5 kgNo Charge
Fixed Charge Per Shipment2.51 – 30 kg£2.25
Fixed Charge Per Shipment30.1 – 70 kg£13.50
Fixed Charge Per Shipment70.1 – 300 kg£45.00
Fixed Charge Per Shipment> 300.1 kg £180.00

Below you will find how this will work for two example shipments:

  • 20 kg shipment from London (United Kingdom) to Wellington (New Zealand): Surcharge amount: £2.25
  • 190 kg shipment from Derby (United Kingdom) to Athens (Greece): Surcharge amount: £45.00

When will the surcharge take effect?

The Emergency Situation Surcharge will be effective as of 1 April 2020 until further notice.

In what instances will the surcharge apply?

The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI – Air Express) shipments.

It is not applicable to Day Definite International (DDI – Road Services) or Time Definite Domestic (TDD – UK Domestic) shipments. It also does not apply to our Life Science and Healthcare customers and DHL Medical Express (WMX) shipments.

Latest network updates

To help you keep up to date with operations in impacted countries, you will find the latest update on the DHL network status via the link below:

This website will be updated twice per week.

Thank you for your continued support and the trust placed in us at this very difficult time. We wish you and your family the best and we all look forward to returning to usual once this challenging time has passed.