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Brexit Surchargeeff 1st Jan 2021

In addition, as you are of course aware, on 31 December 2020, the United Kingdom will leave the European Union Customs Union. While our agents are used to dealing with a wide variety of trade barriers and obstacles, this development implies the incurrence of significant additional operational cost by the company. In order to ensure the continued service excellence our customers expect, from 1 January 2021 a fee will be levied on all dutiable shipments between the UK and European Union countries, both inbound and outbound. With the information that is currently available, the intention is that this fee will be set at £0.25 per kg with a minimum charged amount of £4.50 per shipment. Please note that Fuel Surcharge will be added to this fee. This fee may be adjusted, or applied differently, should circumstances change significantly. Please note that no Brexit fee will be applied to goods moving between Northern Ireland and the EU, based on current customs law, however should this customs position change, we may need to revisit this position.

Emergency Situation Surcharge Adjustment – Updated 2nd November 2020

As market conditions are continuously evolving with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective 2nd November 2020.

The ESS adjustment reflects the changing dynamics in the market and the ongoing challenges to secure available air capacity. The adjusted ESS charge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.

Furthermore, the charging mechanism will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation*.

Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in £ per kg):

Service – Express by DHL
OriginHKG and ChinaAustralia & New ZealandRest of AsiaRest of World
Hong Kong£0.80£1.60£0.80£0.80
Rest of Asia£0.80£1.50£0.80£0.18
UK & Rest of World£0.18£0.18£0.18£0.18

Service – Express by FedEx
Sent from UK – £0.43 per kg (minimum £0.80p charge)
Effective date 2nd November 2020

In what circumstances will the surcharge apply?

The Emergency Situation Surcharge will continue to be applicable to all Express International shipments sent via DHL and FedEx respectively . 

The ESS will not be applicable to UK Overnight and European Road services .

We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly to avoid any delays. 

You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancellation of passenger flights in most countries.

This Emergency Situation Surcharge will allow them to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Latest network updates

To help you keep up to date with operations in impacted countries, you will find the latest update on the DHL network status via the link below:

This website will be updated twice per week.

Thank you for your continued support and the trust placed in us at this very difficult time. We wish you and your family the best and we all look forward to returning to usual once this challenging time has passed.

If you have any questions on how this may effect your shipment charging, please do to hesitate to contact us on 01753 68700 or email