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At Impact Express we have over 30 years of combined courier knowledge, so we know a thing or two about how to package goods! Here is our easy to follow guide.


What will you need? 

Appropriate sized box

Adhesive parcel tape 

Cardboard box dividers 

Protective materials (newspaper, tissue paper, bubble wrap or polystyrene chips)

Access to a printer


Step 1

Find an appropriate sized cardboard box, or one that will be large enough for all the good(s).  Place all goods in the box, and be sure to fill the gaps in the box with protective materials if needed. You can also add dividers into the box if goods are considerably smaller than outer box. Taking these precautions will ensure that the goods are well protected in transit. 

Step 2 

Once the goods are packed in the box. The next step is to seal the box.  This can be done by sealing the box using parcel tape or any durable thick tape, follow each join of the box, this will ensure the box is sturdy in transit. 

Step 3

Once the box is sealed safely. Measure the height and weight of your box to ensure you have sent over the correct dimensions to Impact Express. Remember to give your measurements in centimetres and kilograms. Please note all parcels must be measured beforehand when receiving a quote online or over the phone from us. You can measure your package using your kitchen scales or weighing scales. 

Step 4

Print off the shipping label and archive label we have emailed to you. Attach the shipping label to the most visible face of the box. Use clear tape to secure the label to the box, and ensure all text on the shipping label is legible. If you do not have any clear tape handy and have arranged for a DHL courier to collect your parcel, the drivers always carry a clear documents sticker. We advise as well attaching the label, that you hand write the delivery address on the box, in the unlikely event that the label may become damaged or removed from the box.

Step 5

When all these steps have been followed, it’s time to start your parcels journey. You can drop your parcel off to your closest DHL Service Point or we can arrange a DHL courier collection from your work or home address. We always aim to give a 1-4 hour window for DHL courier collections.  Also remember to hand over the archive label to the DHL driver.  Click here to find the nearest DHL Service Point to you.

Step 6

When your parcel has been received by DHL, you can fully track its journey via our easy to use online portal. Click here to track your parcel. You can always call us at Impact Experess to check the status of your shipment also. 


More helpful tips

If you are shipping an item, which cannot be boxed, we advise you still protect it using the materials suggested above. 

For example if you are shipping larger items such as golf clubs or pipes. We advise you wrap each piece with bubble, and then with plastic packaging. We also suggest you attach the shipping label using a plastic adhesive document wallet. This will help prevent damage to the label and will ensure it is delivered to the correct destination. 

For example if you are sending a package with multiple loose items such as non-boxed, loose, jewellery we advise you wrap the items individually in tissue paper before bubble wrapping. You can then place the items in an appropriate sized cardboard box with dividers or in a protective bubble wrapped large envelope.


If you have any questions, please give us a call on 01753 683700.


*Please note Impact Express are not liable for any damages or lost goods. 

*Please note if you are reusing a cardboard box, ensure all previous labels are removed and the box is still in a good condition to reuse. 

*Labels such as “Fragile” and “This way up” can be placed on exterior cardboard boxes, however we advise to appropriately pack and wrap goods as damage may potentially occur. 

*All materials listed above can be purchased at your local post office, or stationary store.

*Be aware that Impact Express has a strict prohibited items list. Please make yourself familiar with these items before attempting to send a shipment. Visit our prohibited items page by clicking here.

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