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Service Level Agreement and Shipment Surcharge Information – Effective 1st Jan 2018

Remote Area Delivery

International remote area delivery and collection are defined by a post code. Towns in the absence of a post codes that are determined as difficult to serve.

Lithium Batteries Section II (P1966, 969)

The Handling and transportation of Shipments containing Lithium Ion Batteries. Compliant with appropriate IATA Packing Instructions (P1966, 969) on our suppliers air, road networks and commercial airlines.

Lithium Batteries Section 1B, II (P1965)

The handling and transportation of shipments containing loose Lithium Ion Batteries compliant with the appropriate IATA packing Instructions (P1965) on the DHL air network.

Dangerous Good Surcharge

Handling and transportation of substances and commodities classified ‘Full Dangerous Goods’ on our suppliers air, road network and commercial airlines. Full IATA Dangerous Goods to the limits of ADR (Accord Dangerous Routier) Limited Quantities (LQ).

Excepted Quantities

The handling and transportation of substances and commodities classified as Excepted Quantities. In accordance with the IATA Dangerous Goods Regulations (DGR) and permitted on passenger aircrafts or in accordance with ADR.

Limited Quantities by Road

The ground handling and transportation of substances and commodities classified. Limited Quantities to the limits of ADR (Accord Dangerous Routier) that are prohibited for air transportation.

Restricted Destination Surcharge

Handling required to service destinations that are subject to trade restrictions by the United Nations Security Council.

The charges apply to outbound non document shipments to:

  •  Central Africa,
  • Ivory Coast
  • Dem Rep of Congo
  • Eritrea
  • Iran
  • Iraq
  • North Korea
  • Libya
  • Somalia
  • South Sudan*
  • Syria*
  • Yemen

Elevated Risk Surcharge

Covers additional security measures for handling outbound and inbound shipments in countries that are in continuous threat of war, civil unrest or threat of terrorism.

The charge is currently in place for outbound, inbound and 3rd country shipments for:

  • Afghanistan*
  • Burundi
  • Iraq*
  • Libya
  • Syria*
  • Mali
  • Niger
  • Yemen

Exporter Validation Surcharge

Exporter Validation Surcharges apply to shipments to countries that are subject to trade restrictions by national legislation e.g EEAS or OFAC, the charge is for outbound non-docs only to:

  •  Afghanistan*
  • South Sudan
  • Belarus
  • Myanmar
  • Zimbabwe
  • Lebanon

Other Information

Address Correction

Fixed surcharge is applied to any shipment that has an incorrect delivery address. At the time of pickup and the delivery cannot be fulfilled after making efforts at the destination to determine the correct address.

Data Entry

Surcharges applies for each shipment consigned with non-electronic, paper based manual house waybills not entered. Login information is available on request.

Shipment Insurance – Charged by shipment value

The provision, at individual shipment level, of declared value coverage above Standard Liability for the amount to repair or replace shipments in the event of  loss or damage.

£20.00 + Local Taxes and Duties £10.00

Click here for full surcharge information.

Click here to download this  service info.