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Shipment Insurance

Impact Express offers full cover shipment Insurance, this policy covers against all risks of physical loss or damage to goods during transport from an external cause. The cover applies to all goods carried under a singe waybill.


The standard charge for shipment insurance per shipment is 3% of the actual declared value (subject to a minimum charge of £18.00).

 The insurance cover contains coverage exclusions, not limited to the following:

  •  Ordinary leakage, loss in weight or volume, or wear and tear of the shipment
  •  Loss, damage or expense caused by insufficiency or, unsustainability of packaging or, preparation of shipment
  • Consequential losses, loss of profit or interest, any indirect losses
  • Loss, damage or expense caused by inherit vice or nature of the shipment
  • Loss, damage or expense attributable to the willful misconduct by the insured or its agents
  • Loss, damage or expense caused by delay

Important Shipping Information

  • The value of the goods on the customs invoices must match the insurance value requested or any request will invalidate the insurance.
  • If booking your shipment online with Insurance, please note that we have to confirm the booking and will send you the labels during working hours.

Basis of loss settlement

  • Cover is limited to the actual value of the goods declared by you. Evidence may be requested to substantiate the declared value in the event of a claim
  • Cover is limited to the actual value of the goods declared by you. Evidence may be requested to substantiate the declared value in the event of a claim
  • In the event of total loss of your insured shipment, you will also be entitled to a refund of the freight charge. There is no excess or deductible applicable to the insurance

High Value Shipment Cover

If you have a shipment with an insurance value of over £400,000 then please contact us directly on 01753 683700

Making a claim

If you do wish to make a claim, you  must notify us as soon as practicable, but within 14 days following the actual or scheduled delivery, whichever is first. 

Complaints must be accompanied by photographic proof (for damaged shipments), an invoice for the replacement value of the goods(not exceeding the declared value) and a letter from the original sender requesting the claim file to be opened.


All claims must be sent by email to and include the shipment reference in the header

For more information please contact customer services on 01753 683700.

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From Small Packets To Pallets – Express Courier Deliveries Worldwide

Whether you need express courier services to an international destination, or economy delivery within the UK, Impact Express can help your business save money on shipping. Book via our convenient online portal to arrange discounted delivery via our integrators' available courier services. These include popular pre noon courier delivery services from DHL.


We are pleased to be an authorised sales partner for DHL. Offering Express & Economy Select services for European & worldwide deliveries available for collection from any UK postcode or dropped into DHL depots across the country.


Express worldwide and UK overnight courier services. Special 0900 and 1200 deliveries available to many destinations. Drop off at our associate depots across the country, or choose our collected service.


Premium Express courier services, next day USA by 1030, Express to Canada, South America, Caribbean & Europe. Premium Economy Services available to USA, Canada and Europe.


Express worldwide and third country import. Full automated system, we provide labels and book collections worldwide from our UK office. Imports can be delivered to any UK address. 0900 and 1200 pre noon special delivery available.


With our intuitive portal 'Intelligent Shipper' (IS), you can easily compare the services and products on offer from Impact Express via our chosen integrators. Choosing a service is easy using our online portal.


As well as next day and Saturday courier services available, we also offer competitive same day delivery services at affordable prices. Call us for a quote today.

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